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Terms And Conditions


Terms and Conditions

    1. Some of these terms apply to consumers only; some apply to business customers only.  Those terms are marked as such.
    2. All other terms apply to all customers.
    3. You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
    4. If you are not a business customer, you are a consumer.  You have certain statutory rights as a consumer which are not affected by these terms.  Contact your local trading standards office for more information.  Words in italic type are legal words which clarify, rather than alter the meaning of the relevant clause.
  1. Price
    1. The price quoted excludes the VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
    2. Our quotations lapse after 28 days (unless otherwise stated)
    3. The price quoted excludes delivery (unless otherwise stated).
    4. Business customers; unless otherwise stated, the price quoted to business customers is an illustrative estimate only and the price charged will be our price current at the time of delivery.
    5. Business customers: rates of tax and duties on the goods will be those applying at the time of delivery.

               Business customers: at anytime before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.
               In the event that it is necessary to represent a cheque at the bank, a charge of £6,50 exclusive VAT will be made per cheque. This charge is subject to increase.
               In the event that it is necessary to ‘express’ a cheque payment, a charge of £12.00 plus VAT will be made.  This charge is subject to increase.
  2. Delivery
    1. All delivery times quoted are estimates only and are subject to stock availability. We endeavour to deliver within 72 hours from reciept of order and if goods are not in stock we will contact you to confirm the delivery period. 
    2. If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract however:
      1. you may not cancel if we receive your notice after the goods have been dispatched; and
      2. if you cancel the contract, you can have no further claim against us under that contract
    3. If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss or increase in the price of the goods).
    4. We may deliver the goods in instalments.  Each instalment is treated as a separate contract.
    5. We reserve the right to refuse to make deliveries to any address other than the card holders billing address.
    6. When asked to deliver to make deliveries to any other address than the card holders billing address, we reserve the right to obtain additional security information.
      PALLETS - You will be called with shipping price after order is made (usually between £40 - £80 depending on Postcode)
      PARCELS/ BAGS - You will be called with shipping price after order is made (usually between £3 - £18 depending on Postcode)

  3. Delivery and Safety
    1. We may decline to deliver if:
      1. We believe that it would be unsafe, unlawful, or unreasonably difficult to do so; or the premises (or the access of them) are unsuitable for our vehicle.
    2. Our delivery or the delivery of our direct suppliers is to ground level only.
    3. All deliveries require a signature. Deliveries will be made to the "kerb-side", ground floor of a delivery address only. You agree to provide (at your expense) adequate and appropriate manual labour for unloading the Product(s). If the delivery address is not accessible by lorry you must inform us by telephone or e-mail at the time of order.
  4. Delivery and risk
    1. The goods are at your risk from the time of delivery
    2. Delivery takes place either:
      1. at our premises (if you are collecting them or arranging carriage); or
      2. at your premises (if we are arranging carriage).
    3. You must inspect the goods on delivery. If any goods are damaged (or not delivered) you must write to tell us within seven working days of delivery (or the expected delivery time) You must give us (and any carrier) a fair chance to inspect the damaged goods.
  5. Payment and terms
    1. You are to pay us cash on delivery unless you have an approved credit account.
    2. Business customers: if you have an approved UK business credit account, payment is due no later than the end of the month of the month following the month of the invoice.
    3. If you fail to pay us in full on the due date:
      1. we may suspend or cancel future deliveries
      2. we may cancel any discount offered to you.
      3. You must pay us interest at the rate set under s 6 of the late Payment of Commercial Debts (Interest) act 1988.   a)  calculated (on a daily basis) from the date of our invoice until payment.
        b) compounded on the first day of each month; and
        c) before and after any judgment (unless a court orders otherwise);
      4. We may claim fixed sum compensation from you under s 5A of that Act to cover our credit control overhead costs; and
      5. we may recover(under clause 6.8) the cost of taking legal action to make you pay.
    4. If you have an approved business credit account we may withdraw it or reduce your credit limit or bring forward your date for payment.
    5. We may take any of those actions in 6.4 any time and without notice.
    6. Business Customers; you do not have the right to set off any money you may claim form us against anything you may owe us.
    7. Consumers you may only set off money you claim from us against money you owe us after giving full written details of your claim and with our written agreement.
    8. While you owe money to us, we have the right to keep any property we may hold of yours until you have paid us in full (a lien)
    9. You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly and including finance costs and legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.
    10. Consumers; clause 6.9 means that you are liable to us for losses we incur because you do not comply with these terms.  We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
    11. We reserve the right to refuse to make deliveries to any address other than the card holders billing address.
    12. When asked to deliver to make deliveries to any other address than the card holders billing address, we reserve the right to obtain additional security information.
  6. Title
    1. Consumers; your statutory rights are unaffected.
    2. Business Customers; until you pay all debts you may owe us:
      1. all goods supplied by us remain our property.
      2. You must store them so that they are clearly identifiable as our property.
      3. You must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us.
      4. You may use those goods and sell them in the ordinary course of your business, but not if:
        a) we revoke that right (by informing you in writing) or
        b) you become insolvent.
    3. Business Customers; you must inform us (in writing) immediately if you become insolvent.
    4. Business Customers; if your right to use and sell the goods ends you must allow us to remove the goods.
    5. Business customers; we have your permission to enter premises where goods may be stored.
      1. at any time to inspect them, and
      2. after your right to use and sell them has ended, to remove them using reasonable force if necessary.
    6. Despite our retention of title to the goods we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.
    7. You are not our agent.  You have no authority to make any contract on our behalf or in our name. 
  7. Warranties.
    1. We warrant that the goods:
      1. comply with their description on our invoice and acknowledgement of order form (if any) and
      2. are free from material defect at the time of delivery (as long as you comply with clause 8.4)
    2. Business Customers we give no other warranty (and exclude any warranty term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
    3. Consumers the warranty in clause 8.1 is in addition to your statutory rights.
    4. If you believe that we have delivered goods which are defective in material or workmanship you must:
      1. inform us (in writing) with full details as soon as possible and
      2. allow us to investigate (we may need access to your premises and product samples).
    5. If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 8.4) in full, we will (at our option) replace the goods or refund the price.
    6. We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contact or the supply of goods or their use, even if we are negligent.
    7. Our total liability to you ( from one single cause) for damage to property caused by our negligence is limited to £2,000,000.
    8. For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.
    9. Nothing in these terms restricts or limits or liability for death or personal injury resulting from negligence.
  8. Specification
    1. If we prepare the goods in accordance with your specifications or instructions you must ensure that the specifications or instructions are accurate and you must ensure that goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them.  You warrant that your designs specifications or instructions and materials will not result in the infringement of any rights of any third party or in the breach of any applicable law or regulation.
    2. We reserve the right to make changes in the specifications of our goods which are necessary to ensure they conform with any applicable safety or other statutory requirements.
    3. Business customers: we also reserve the right to make without notice any minor modifications in our specifications designs or materials we think necessary or desirable.
  9. Return of goods.
    1. We will accept the return of goods from you only:
      1. By prior arrangement (confirmed in writing).
      2. On payment of an agreed handling charge (unless the goods were defective when delivered) and where the goods are as fit for sale on their return as they were on delivery.
        This does not affect your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000.
      3. Special orders (items not in stock) will be subject to re-stocking charge
      4. Items ordered incorrectly will incur a collection charge and re-stocking charge
      5. All orders cannot be returned after 30 days of purchase 
  10. Cancellation
    1. If the order is cancelled (for any reason) you are then to pay us for all stock (finished of unfinished) we may then hold (or to which we are committed) for the order.
    2. We may suspend or cancel the order, by written notice if:
      1. you fail to pay us any money when due (under the order or otherwise);
      2. You become insolvent.
      3. You fail to honour your obligations under these terms.
    3. You may not cancel the order unless we agree in writing (and clause 3.2.2 and 11.1 then apply).
    4. We reserve the right to refuse to make deliveries to any address other than the card holders billing address.
    5. When asked to deliver to make deliveries to any other address than the card holders billing address, we reserve the right to obtain additional security information.
  11. Waiver and variations
    1. Any waiver or variation of these terms is binding in honour only unless:
      1. made (or recorded) in writing;
      2. signed on behalf of each party; and
      3. expressly stating an intention to vary these terms.
    2. All orders that you place with us will be on these terms (or any that we may issue to replace them).  By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.
  12. Force majeure – Business customers only.
    1. If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you without liability.
    2. Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
  13. General
    1. English law is applicable to any contract made under these terms.  The English and Welsh courts have non-exclusive jurisdiction.
    2. If you are more than one person, each of you is liable for all your obligations under these terms (joint and several liablility).
    3. If any of these terms are unenforceable as drafted:
      1. It will not affect the enforceability of any other of these terms; and
      2. It would be enforceable if amended, it will be treated as so amended
    4. We may treat you as insolvent if:
      1. you are unable to pay your debts as they fall due or;
      2. you (or any item of your property) becomes the subject  of: a) any formal insolvency procedure (examples of which include, liquidation, administration, voluntary arrangements (including a moratorium or bankruptcy);   b) any application for any formal insolvency procedure or    c) any application procedure or proposal overseas with similar effect or purpose.
    5. Business Customers: all brochures, catalogues and other promotional materials are to be treated as illustrative only.  Their contents form no part of any contact between us and you should not rely on them in entering any contract with us.
    6. Business customers: any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other’s registered office or principal place of business.  As such notices must be signed.
    7. No contract will create any right enforceable (by virtue of the Contracts (Right of Third Parties Act 1999) by any person not identified as the buyer or seller.
    8. The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either:-
      1. contained in our estimate (or covering letter) and not withdrawn before the contract is made or
      2. which expressly state that you may rely on them when entering into the contract.
    9. Nothing in these terms affects or limits our liability for fraudulent misrepresentation.

November 2007