Terms And Conditions

1. About Us

This website is operated by Trade Distribution Limited.

Registered Office:
Unit 2C, Quarry Wood Industrial Estate, Mills Road, Aylesford, Kent, ME20 7NA, United Kingdom

Company Number: 01642604
VAT Number: GB 373 5723 38

You can contact us via the contact details published on our website.

1. Definitions

• “We”, “us”, “our” means Trade Distribution Limited.
• “You”, “your” means the customer placing an order.
• “Goods” means products supplied by us.
• “Website” means www.tdlonline.co.uk.

1. Eligibility to Purchase

By placing an order you confirm that:

• You are legally capable of entering into binding contracts.
• You are at least 18 years old.
• Any information you provide is accurate and complete.

We reserve the right to refuse or cancel orders at our discretion.

1. Business and Consumer Customers

Some products may only be supplied to trade or business customers.

If you purchase goods for use in connection with a business, trade or profession, you are considered a business customer.

Consumer customers benefit from statutory consumer rights under UK law which are not excluded by these Terms.

1. Product Information

We aim to ensure all product descriptions, specifications, pricing and images are accurate. However:

• Images are for illustrative purposes only.
• Colours and packaging may vary.
• Specifications may change without notice.
• Availability is subject to stock levels.

We reserve the right to correct errors, inaccuracies or omissions at any time.

1. Orders

Your order is an offer to purchase goods from us.

An order is only accepted once we send you an order confirmation or dispatch notification.

We reserve the right to:

• Reject orders
• Limit quantities
• Refuse delivery
• Cancel suspected fraudulent transactions

1. Pricing and Payment

All prices are shown in GBP (£).

VAT will be added where applicable.

Delivery charges are shown separately during checkout.

Payment must be received in full before dispatch unless you hold an approved trade credit account.

We may use third-party payment providers for secure payment processing.

1. Fraud Prevention

To protect customers and prevent fraud, we may:

• Request additional identification
• Delay dispatch for verification
• Refuse delivery to alternative addresses
• Cancel suspicious transactions

1. Delivery

Delivery times are estimates only and are not guaranteed.

Risk in the goods passes to you upon delivery.

You must inspect goods upon receipt and notify us of:

• Damage
• Shortages
• Incorrect items

within 48 hours of delivery.

Failed deliveries or missed pallet deliveries may incur additional charges.

Kerbside delivery may apply for large or palletised goods.

1. Consumer Cancellation Rights

If you are a consumer purchasing online, you may have the right to cancel your order under the Consumer Contracts Regulations 2013.

Unless exemptions apply, you may cancel within 14 days of receiving your goods.

Returned goods must:

• Be unused
• Be in resalable condition
• Include original packaging where possible

Refunds will usually be processed within 14 days of receiving returned goods.

Certain items may be non-returnable including:

• Special order items
• Customised products
• Hazardous materials
• Used gas cylinders
• Perishable or safety-sensitive goods

1. Returns

Returns must be authorised by us in advance.

We reserve the right to charge:

• Collection fees
• Restocking fees
• Repackaging costs

where appropriate.

Business customers do not automatically have cancellation rights.

All Vented and Unvented Cylinders we supply are bespoke made and a £55 collection fee and 25% restocking charge will be applied

Qualitex Bathroom Materials a 20% restocking fee will be applied

1. Title and Ownership

Goods remain our property until paid for in full.

If payment is overdue, we reserve the right to recover goods supplied.

1. Warranties and Liability

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud
• Any rights which cannot legally be excluded

Subject to this:

• We are not liable for indirect or consequential losses
• We are not liable for loss of profits, business or revenue
• Our total liability shall not exceed the value of the goods supplied

Consumers retain all statutory rights.

1. Website Use

You agree not to:

• Misuse the website
• Attempt unauthorised access
• Introduce malware or malicious code
• Copy or reproduce content without permission

All website content remains our intellectual property unless otherwise stated.

1. Data Protection and Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy.

By using this website you consent to such processing.

Please review our Privacy Policy and Cookie Policy for further information.

1. Cookies

Our website uses cookies and similar technologies to improve user experience, analyse traffic and support website functionality.

You can manage cookie preferences through your browser settings.

1. Cyber Security and Abuse

We reserve the right to suspend or block access where we suspect:

• Fraudulent activity
• Automated abuse
• Hacking attempts
• Unauthorised scraping
• Excessive or malicious traffic

1. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security or practices of third-party websites.

1. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control including:

• Supply chain disruption
• Carrier delays
• Industrial disputes
• Natural disasters
• Government restrictions
• Cyber attacks
• Power or internet outages

1. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website.

1. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.